Customer Support

Presort Report Update Release Notes
Importing a mailing list
Printing an exported mailing list with Envelope Designer Plus
Processing move updates
Address presorting
Address verification
Exporting a mailing list
Existing PAF – process acknowledgement form
New PAF – process acknowledgement form
Duplicate address removal

How to download and install A-Qua Mailer™ desktop
How to download and install A-Qua Mailer™ command
How to download and install Envelope Designer
Updating the US Postal One Client

A-Qua Mailer™ desktop FAQs
A-Qua Mailer™ desktop Specifications & Security Sheet
A-Qua Mailer™ desktop System requirements
Setting up and submitting mail.dat formatted files
How to presort an address list in A-Qua Mailer™ desktop
How to verify an address in A-Qua Mailer™ desktop
How to process a move update A-Qua Mailer™ desktop
How to submit a process acknowledgement form with A-Qua Mailer™ desktop
How to set up a Move ID in A-Qua Mailer™ desktop
How to export mailing list in A-Qua Mailer™ desktop
How to change the displayed order for a mail list A-Qua Mailer™ desktop
How to set up the mail.dat file in A-Qua Mailer™ desktop
How to cancel a job in PostalOne! that was submitted using A-Qua Mailer™ desktop

How to export rejected records in A-Qua Mailer™ desktop
How to import mailing list into A-Qua Mailer™ desktop
How to view Move Update reports in A-Qua Mailer™ desktop
How to set up and use Hot Folders in A-Qua Mailer™ desktop
Printing or saving a USPS Electronic Confirmation Page for A-Qua Mailer™ desktop
Updating PostalOne! Mail.dat user login information for PB First and A-Qua Mailer™ desktop
Printer Driver Downloads for A-Qua Mailer™ desktop
Obtaining a USPS Mailer ID
How to create envelope templates for presorted mail in A-Qua Mailer™ desktop
Printing an exported mailing list in Envelope Designer Plus with A-Qua Mailer™ desktop
How to update A-Qua Mailer™ command

Why Your file was flagged for Manual Review
Political Mail vs Election Mail
How to read a returned Mail Sticker

Before You Mail Checklist
Address Block Description
Basic IMb Steps

Resolve “No payment method was found” when trying to verify your presort in A-Qua Mailer™ desktop
Resolve “Login Failed. Activation or Authorization Error” in A-Qua Mailer™ desktop
Resolve “Product key is not a valid format” when installing A-Qua Mailer™ desktop
Resolve “Enter Product Key” in A-Qua Mailer™ desktop
Login Failed. TrustFailure: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
Resolve “An error occurred during import” A-Qua Mailer™ desktop
Your file submission on the PostalOne is Unsuccessful
“DataTables warning: JSON date from server could not be parsed” when launching PlanetPress dashboard

Resolve Intelligent Mail Barcode does not appear on Envelope
Designer Plus template after attaching presorted list
Resolve Envelope Designer crashing or closing unexpectedly
Resolve mail.dat not connecting to A-Qua Mailer™ desktop